Overall employment of cleaning workers is expected to grow as fast as average for all occupations, as more office complexes, apartment houses, schools, factories, hospitals, and other buildings requiring cleaning are built to accommodate a growing population and economy. As many firms reduce costs by contracting out the cleaning and maintenance of buildings, businesses providing cleaning services on a contract basis are expected to have the greatest number of new jobs in this field. Although there have been some improvements in productivity in the way buildings are cleaned and maintained using teams of cleaners, for example, and better cleaning supplies’ cleaning still is very much a labor-intensive job.
Much of the growth in these occupations will come from cleaning residential properties. As families become more pressed for time, they increasingly are hiring cleaning and handyman services to perform a variety of tasks in their homes. Also, as the population ages, older people will need to hire cleaners to help maintain their houses. In addition, housekeeping cleaners will be needed to clean the growing number of residential care facilities for the elderly. These facilities, including assisted-living residences, generally provide housekeeping services as part of the rent.
Housekeeping cleaners perform any combination of light cleaning duties to keep private households or commercial establishments such as hotels, restaurants, hospitals, and nursing homes clean and orderly. In hotels, aside from cleaning and maintaining the premises, maids and housekeeping cleaners may deliver ironing boards, cribs, and rollaway beds to guests’ rooms. In hospitals, they also may wash bed frames, brush mattresses, make beds, and disinfect and sterilize equipment and supplies with germicides and sterilizing equipment.
Cleaners use many kinds of equipment, tools, and cleaning materials. For one job they may need standard cleaning implements; another may require a special cleaning solution. Improved building materials, chemical cleaners, and power equipment have made many tasks easier and less time consuming, but cleaning workers must learn the proper use of equipment and cleaners to avoid harming floors, fixtures, and themselves.
Cleaners and servants in private households dust and polish furniture; sweep, mop, and wax floors; vacuum; and clean ovens, refrigerators, and bathrooms. They also may wash dishes, polish silver, and change and make beds. Some wash, fold, and iron clothes; a few wash windows. General house workers also may take clothes and laundry to the cleaners, buys groceries, and performs many other errands.
Building cleaning workers in large office and residential buildings, and more recently in large hotels, often work in teams consisting of workers who specialize in vacuuming, picking up trash, and cleaning restrooms, among other things. Supervisors conduct inspections to ensure that the building is cleaned properly and the team is functioning efficiently. In hotels, one member of the team is responsible for reporting electronically to the supervisor when rooms are cleaned.
Building cleaning workers usually work inside heated, well-lighted buildings. Working with machines can be noisy, and some tasks, such as cleaning bathrooms and trash, can be dirty and unpleasant. They spend most of their time on their feet, sometimes lifting or pushing heavy furniture or equipment. Many tasks, such as dusting or sweeping, require constant bending, stooping, and stretching.
Cleaning supervisors coordinate, schedule, and supervise these activities. They assign tasks and inspect building areas to see that work has been done properly; they also issue supplies and equipment and inventory stocks to ensure that supplies on hand are adequate. They also screen and hire job applicants; train new and experienced employees; and recommend promotions, transfers, or dismissals. Supervisors may prepare reports concerning the occupancy of rooms, hours worked, and department expenses. Some also perform cleaning duties.
Building cleaners usually find work by answering newspaper advertisements, applying directly to organizations where they would like to work, contacting local labor unions, or contacting State employment service offices.
No special education is required for most cleaning jobs, but beginners should know simple arithmetic and be able to follow instructions. High school shop courses are helpful for jobs involving repair work.
Most building cleaners learn their skills on the job. Beginners usually work with an experienced cleaner, doing routine cleaning. As they gain more experience, they are assigned more complicated tasks. In some cities, programs run by unions, government agencies, or employers teach these skills. Students learn how to clean buildings thoroughly and efficiently; how to select and safely use various cleansing agents; and how to operate and maintain machines, such as wet and dry vacuums, buffers, and polishers.
Students learn to plan their work, to follow safety and health regulations, to interact positively with people in the buildings they clean, and to work without supervision. Instruction in minor electrical, plumbing, and other repairs also may be given. Those who come in contact with the public should have good communication skills. Employers usually look for dependable, hard-working individuals who are in good health, follow directions well, and get along with other people.
Advancement opportunities for workers usually are limited in organizations where they are the only maintenance worker. Where there is a large maintenance staff, however, cleaning workers can be promoted to supervisor or to area supervisor or manager. A high school diploma improves the chances for advancement. Some of them set up their own maintenance or cleaning businesses.
Supervisors usually move up through the ranks. In many establishments, they are required to take some in-service training to improve their housekeeping techniques and procedures and to enhance their supervisory skills.
A small number of cleaning supervisors and managers are members of the International Executive Housekeepers Association, which offers two kinds of certification programs for cleaning supervisors and managers: Certified Executive Housekeeper (CEH) and Registered Executive Housekeeper (REH).
The CEH designation is offered to those with a high school education, while the REH designation is offered to those who have a 4-year college degree. Both designations are earned by attending courses and passing exams and both must be renewed every 2 years to ensure that workers keep abreast of new cleaning methods. Those with the REH designation usually oversee the cleaning services of hotels, hospitals, casinos, and other large institutions that rely on well-trained experts for their cleaning needs.
Josh Stone
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